Holiday Inn Express Hotel & Suites Jacksonville North-Fernandina, an IHG Hotel

The location is ideal for a night before a cruise from Port Canaveral. The rooms are very spacious and comfortable. We did have an issue with our room which was dealt with immediately by the reception team. Overall a very good hotel with ideal location for Port Canaveral.

The night desk person, Lee, was wonderful. He was courteous and professional and all the while friendly. He maintained composure when another guest came through loudly cursing. Lee apologized to us. We had arrived quite late and he accomplished us with an extra 2 hours for checkout time. Breakfast was delicious and a great variety of high quality choices. The lady who was in charge of it was also very courteous and friendly. She kept everything filled and all surfaces clean. The beds were comfortable and linens were very nice. Last, but not least, the soap and shampoo/conditioner were excellent quality brands... nothing cheap and in sufficient quantity. Inside and out,top to bottom, a very good experience.

Friendly and efficient check in. Room was clean and comfortable with nice bed linens. Could use newer/better towels, remove carpet and replace with an easier to keep clean flooring. I saw someone with a pet dog, thought pets weren't allowed (unless they are service animal). The lady that works the breakfast area was friendly, and did a great job keeping everything clean and plentiful. We stayed nearJax airport area in January, we liked this hotel so much more. We'll be back!

I love the way the room was so clean and the front desk associate was very nice and explanatory on everything.

The property was clean. We checked in and got our room. The room was clean and comfortable. The breakfast was good, Employees were nice. Thanks everyone for all you do.